Returns & Exchanges

At Edifier, we are committed to ensuring your audio experience is exceptional, which is why we offer a 30-day satisfaction guarantee on all products purchased through our official store. If you are not completely satisfied with your purchase, you may return it for a full refund or exchange within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, including all cables, manuals, and accessories to ensure a smooth processing of your refund.

• 3.
  Ship the Product

  Attach the provided shipping label or send the package to our designated return center using a trackable shipping service.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned unit, we will process your refund to the original payment method within 5-7 business days.